Returns & Exchange

Remarks:G2000 reserves the right to consider the confirmation of return if the returns does not follow the agreements and conditions as above. The company can cancel the returns.

This policy can only apply on online shopping via www.g2000 The company does not accept the return from G2000 stores or G2000 counters in department stores.

If you have any questions, please contact customer service 02 026 6524 on Monday- Friday 9:00-17:00 or E-mail

Please identify order numbers, address, e-mail, and phone numbers for convenience.

G2000 has the policy to accept products within 14 days according to this issue

  • The products have been damaged during the delivery process
  • The products do not match with the orders
  • G2000 reserves the right to not accept a return due to personal reasons

Step 1: Identify Product Issues

  • If you encounter any problems after receiving your order and willing to change/return the product, please contact G2000 02 026 6524 on Monday- Friday 9:00-17:00 or E-mail within 14 days after receiving products

Step 2 : Receive Confirmation Call

  • Staff will verify the order and contact you back to confirm that you are requesting to change/return your order
  • In the case of mismatch between the orders and the products, the products have to be resend with the good condition, unused, unwashed with product tag
  • G2000 will check the products that will be changed. If the products are under the standard, G2000 reserves the right to cancel the return
  • If the product is out of stock, the company will start the refunding process immediately. The refund payment normally takes 7-14 business days after the date that the products have arrived the warehouse and have been checked.

Step 3: Return The Products Via Post Office

  • Please attach the receipts with the products (the products must be unused and unwashed with product tags) sending. The products will be verified by G2000 staff
  • The staff will contact you back within 5 office days to confirm returning process if G2000 the products do not match with the conditions, the company will send the new products back to you
  • The products will be sent back within 7-10 office days